Our Policies and
Frequently Asked Questions
How can I contact Creative Gifts?
Our business hours are Mon-Fri 9 AM-5 PM MST (note: Arizona does not observe Daylight Savings Time.) You can call us at 928-774-7629 during our business hours. You are welcome to email Creative Gifts at email@example.com or place an order online 24 hours a day, 7 days a week.
Can I pay with a credit card?
Yes! We accept American Express, Visa, or MasterCard and Discover. Sales tax will be charged on all orders delivered to or shipped within the state of Arizona. Your credit card is charged when we receive your order. We will not ship or deliver your gift selection until payment has been confirmed. Your credit card billing will show that that charge is from Creative Gifts to Go LLC,
Will you send me a receipt?
We do not send receipts for online purchases. You will be instructed to print out the final page of your order to use as your receipt. If you place your order by phone or fax, please ask and we will mail you a copy of your invoice/receipt.
Will my order be safe and secure?
Yes! Our shopping cart is safe and secure. When you enter our secure server you can safely enter your credit card information. If ordering online makes you uncomfortable, call us at 928-774-7629 and we will take your order over the phone.
Can I include my own message on the gift card?
We urge you to include a message. You will be asked for this information during the ordering process. Please limit your message to 200 characters or less. Your personalized gift message is printed and included within the packing slip packet. (Waterproof packet attached to the outside of the shipping box).
Do you deliver?
We no longer are able to provide same day delivery. We have production facilities throughout the country and gifts produced in those facilities can only be shipped.
When will my order be shipped?
Please read our Shipping Policy for more detailed information.
In general, orders received by 10 AM MST Mon-Thurs will be shipped that day. Orders received after 10 AM MST, on Fridays, weekends and holidays will be shipped the following business day. Please note- there is no UPS shipping or delivery service on weekends & holidays.
Address Corrections: It is essential that you provide a full and complete address (including bldg #, floor, suite#, apt#, and business name where applicable as well as a correct recipient phone number) when placing your order. UPS and Fedex cannot deliver to a PO Box. When placing your order, you agree to pay a $18 address correction fee (which we are charged) plus any other shipping and return fees resulting from incorrect or incomplete information being provided.
If the recipient is not at home, carriers may, at their discretion, leave the package at the recipient’s front door. If the gift is perishable, please make sure that the recipient will be at home prior to placing your order. We are not responsible for packages which cannot be delivered to incorrect or outdated addresses or to packages delivered to unintended recipients. If a signature is required (and it is always required for wine gift baskets) and no one is present to accept the delivery after three attempts, the package is undeliverable. No refunds will be made.
There will be no refunds for orders which are unable to be delivered due to incorrect addresses or refused by the recipient..
Can I send a gift to a patient in a hospital or a guest in a hotel?
Shipping gifts to a patient in a hospital is not recommended! We would prefer to send your gift to a residential address if at all possible. If you must have a gift shipped to a hospital, please be certain that the recipient will still be a patient at the hospital for several days past the time of your order. You must include the hospital’s name, street address, phone number and patient’s room number. We would also be happy to help you locate a gift basket provider close to the hospital that can deliver a gift for you. If shipping to a guest in a hotel, make sure that they will be there long enough for the gift to be delivered.
What about Alcoholic Beverages?
All wine and other alcoholic beverage products are shipped by our partner company in California. Alcoholic gifts can ONLY be shipped to the following states: Alaska, Arizona, California, Connecticut, Washington DC, Hawaii, Idaho, Illinois, Michigan, Minnesota, Missouri, New Hampshire, North Carolina, Ohio, Oregon, South Carolina, Virginia, Washington, West Virginia, Wyoming. They must be signed for by someone over the age of 21 and cannot be hand delivered. They cannot be shipped to any state other than those listed above.
Our partner company does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Our partner company makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from our partner company is over the age of 21. You also agree that any alcohol purchased from our website is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, our partner company will prosecute you fully to the extent allowable by law.
What else do I need to know (chocolate, taxes, billing)?
During warm weather months, we will replace chocolate products in your gift selection with various chocolate flavored items (brownies, fudge, cookies) that will not melt! Orders originating in Arizona will be charged 9.5% sales tax.
Will the basket I order look the same as the picture?
Our designs and inventory are constantly changing. We are always looking for new products and enhancements to create fresh new looks for our baskets. We will always use only the finest gifts, foods and containers. For the most part, your gift basket will be the same as pictured on our website and will most likely look better than the photos you see here!
However, due to availability of products and seasonal differences, we reserve the right to substitute products of equal or greater value when it becomes necessary. We guarantee you and your recipient will be delighted with any of our gift baskets.
Can Gifts be Returned?
Our state health department specifies that we cannot accept any opened basket or specialty food product for credit or exchange. Any imprinted or personalized products are custom and cannot be returned.
If your gift is damaged in shipment, please notify us immediately so that we can correct the situation. You must retain all packing materials and the gift for inspection by the carrier in order to be reimbursed. Any damaged shipment that was shipped via the U.S. Postal Service must be returned to the post office by you for reimbursement. We can only reimburse or exchange items that have been verified by the carrier or the US Post Office as being damaged.
How much notice do you need during peak holiday seasons?
Most orders will be completed in 48 hours or less. During the busy holiday seasons, shipping windows become more critical as the holiday approaches. The various shipping companies have cut-off dates for guaranteed delivery by the holiday. Please call if you have any questions regarding your holiday order.
Can orders be changed or canceled?If an error is made in the shipping address, or needs to be changed, please notify us immediately. If the order has not yet shipped, we will be glad to make any necessary changes.
However, if the gift has already been picked up by the parcel delivery company, we will need to contact either UPS or FedEx, and attempt to reroute the package to the correct address. A rerouting fee of $18.00 will be charged to your credit card for this error.
If you wish to cancel your order for any reason before it ships, please notify us immediately.
Due to unusually high volume our carriers, FedEx and UPS have SUSPENDED ALL guarantees of delivery dates and or money back guarantees for ALL shipments. Due to this Creative Gifts to Go LLC cannot guarantee delivery time or any money back guarantee. The Postal Service also does not guarantee a delivery date.
All gifts will be shipped on business days only which are Monday thru Friday. Please be aware that shipments will not be made on Saturdays, Sundays or National Holidays. With this in mind, be sure to place your order early enough to arrive in time for your special occasion.
Our gifts ship from various locations including OR, NY, TX, MD and CA and are normally shipped within 24 hours of receipt. At this time, we are only able to ship within the continental United States. If you need a gift shipped to Alaska, Hawaii, or Puerto Rico, additional shipping charges will apply. We will notify you of those additional charges before making the shipment.
Late-Delivery: Once a gift has been received by the shipping company (UPS, Fedex, USPS), delivery is out of our hands. They no longer offer a guaranteed delivery date. Therefore, neither can we. Some of the reasons for delayed or late delivery are:
- Acts of God (includes weather),
- An act of war
- Ground shipments (arrival dates are estimated)
- High seasonal shipping volume (such as Christmas)
- Incorrect or incomplete address provided by sender
What are Undeliverable Packages?Incorrect, Outdated Addresses Result In Undeliverable Packages.
We are sorry but we are —NOT— responsible for undeliverable packages, —NO EXCEPTIONS—. Carriers may deem a package undeliverable for any of the following reasons:
—Incorrect Address— An incorrect or outdated address, zip code or phone number results in lost, discarded packages or packages being returned by the carrier or the unintended recipient.
—Failed Delivery Attempts— Most carriers make three attempts to deliver a package. It is completely up to the driver’s discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature, and no one is present to accept the delivery after three attempts, the package is deemed undeliverable.
—Refused by Recipient— Customers who place orders and find the recipient refuses delivery, for any reason, are still responsible for the cost of the gift and all shipping charges incurred.
—Company Policy— Many companies have policies and restrictions prohibiting employees from receiving gifts at the workplace. These are restricted areas, companies and businesses where the carriers are not allowed to deliver. Check the company policy or restrictions before sending a gift to a recipient at their workplace or any restricted area. It is always advisable to send the gift to their home address and let them enjoy the gift there.
—Not expecting a gift— Recipients not expecting a gift may think that it was sent to them in error and refuse the package. (It is advisable to let the recipient know that there is a ‘surprise’ package on the way)
Other Privacy – Disclosure Policies
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