...

Policies for Creative Gifts to Go LLC

Frequently Asked Questions and
Policies for Creative Gifts to Go LLC

Payment: We accept the following credit cards: American Express, Visa, MasterCard, and Discover Card.  Your credit card will be charged at the point of purchase online.  Sales tax will be charged on all orders delivered to or shipped within the state of Arizona.  

Address Corrections: It is essential that you provide a full and complete address (including bldg #, floor, suite#, apt#, and business name where applicable as well as a correct recipient phone number) when placing your order.  UPS and Fedex cannot deliver to a PO Box. When placing your order, you agree to pay a $10 address correction fee (which we are charged) plus any other shipping and return fees resulting from incorrect or incomplete information being provided.

If the recipient is not at home, carriers may, at their discretion, leave the package at the recipient's front door.  If the gift is perishable, please make sure that the recipient will be at home prior to placing your order.  We are not responsible for packages which cannot be delivered to incorrect or outdated addresses or to packages delivered to unintended recipients. If a signature is required (and it is always required for wine gift baskets) and no one is present to accept the delivery after three attempts, the package is undeliverable. No refunds will be made.

There will be no refunds for orders which are unable to be delivered due to incorrect addresses or, in the case of Flagstaff hand deliveries, failure of the recipient to respond to our phone calls regarding delivery.  We cannot deliver food gifts to Flagstaff residents when no one is at home to accept it unless you or the recipient has stated that it is okay to leave the packae on the front porch.

Hospital, Business and Hotel Deliveries:

We hand deliver gifts that we created here in Flagstaff to hotels and Flagstaff Medical Center in Flagstaff, Arizona only. All other gifts are shipped.  We cannot guarantee a delivery to a patient or a guest in any hospital, medical center, or hotel located outside of Flagstaff and will not be responsible for a refund or reshipment of the gifts.

In most cases, the package arrives after the patient or guest has checked out.  We strongly urge that you send packages to the patient or guest's home address instead.

Substitutions:

We offer a wide variety of fresh and seasonal products.  At times, Mother Nature can be unpredictable.  If due to crop failure or poor weather conditions a particular flower, plant, or color choice is not available, we reserve the right to substitute with another fresh selection of equal or greater value.

At times, certain gift basket components may become unavailable or discontinued.  As with fresh products, we reserve the right to make substitutions with items of equal or greater value.  During the warm summer months, we substitute heat-tolerant gourmet products for any chocolate items when gifts are being shipped.

Returns:

In all our many years in business, we've never had anyone request a return of a gift basket, however, if you are unhappy with a gift/gift basket, you must notify us immediately..

All baskets and gifts must be returned to us in their original unopened condition within two days of receipt in order to receive a refund.  We will credit the original charge card used in payment for the retail price of the basket/gift minus a 20% restocking fee and minus all shipping/handling charges.  If a basket/gift is returned to us by the shipper due to an invalid or incorrect address, or if the recipient refuses to accept delivery, we will credit your charge card with the retail price of the basket minus the 20% restocking fee minus all shipping fees which includes any fees accessed to us by the carrier for wrong address and return. So, be very sure that the address you provide is accurate.

Our state health department specifies that we cannot accept any opened basket or specialty food product for credit or exchange.  Any imprinted or personalized products are custom and cannot be returned.

If your gift is damaged in shipment, please notify us immediately so that we can correct the situation.  You must retain all packing materials and the gift for inspection by the carrier in order to be reimbursed.  Any damaged shipment that was shipped via the U.S. Postal Service must be returned to the post office by you for reimbursement.  We can only reimburse or exchange items that have been verified by the carrier or the US Post Office as being damaged.

Each of our gifts/gift baskets are custom created when you place your order.  If you need to cancel the order, you must notify us immediately before the gift has been created.  Once the basket has been created, there will be a 25% restocking fee if you decide to cancel.  Once a gift/basket has been delivered or shipped, there can be no cancellation for any reason and there can be no refund.

Wine and Alcoholic Beverages:

We do not sell or deliver wine or other alcoholic beverages within the state of Arizona  All wine and other alcoholic beverage products are shipped by our partner company in California.  Alcoholic gifts can ONLY be shipped to the following states:  Alaska, Arizona, California, Connecticut, Washington DC, Hawaii, Idaho, Illinois, Michigan, Minnesota, Missouri, New Hampshire, North Carolina, Ohio, Oregon, South Carolina, Virginia, Washington, West Virginia, Wyoming. They must be signed for by someone over the age of 21 and cannot be hand delivered.  They cannot be shipped to any state other than those listed above.

Our partner company does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Our partner company makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from our partner company is over the age of 21. You also agree that any alcohol purchased from our website is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, our partner company will prosecute you fully to the extent allowable by law.

Shipping

Due to unusually high volume our carriers, FedEx and UPS have SUSPENDED ALL guarantees of delivery dates and or money back guarantees for ALL shipments. Due to this Creative Gifts to Go LLC cannot guarantee delivery time or any money back guarantee.  The Postal Service also does not guarantee a delivery date.

All gifts will be shipped on business days only which are Monday thru Friday. Please be aware that shipments will not be made on Saturdays, Sundays or National Holidays. With this in mind, be sure to place your order early enough to arrive in time for your special occasion.

Our gifts ship from various locations including OR, NY, TX, MD and CA and are normally shipped within 24 hours of receipt. At this time, we are only able to ship within the continental United States. If you need a gift shipped to Alaska, Hawaii, or Puerto Rico, additional shipping charges will apply.  We will notify you of those additional charges before making the shipment.

Late-Delivery:  Once a gift has been received by the shipping company (UPS, Fedex, USPS), delivery is out of our hands.  They no longer offer a guaranteed delivery date.  Therefore, neither can we. Some of the reasons for delayed or late delivery are:

  • Acts of God (includes weather),
  • An act of war
  • Ground shipments (arrival dates are estimated)
  • High seasonal shipping volume (such as Christmas)
  • Incorrect or incomplete address provided by sender

 

Other Privacy - Disclosure Policies

This is an e-commerce site with a blog written and edited by me. For questions about this blog, please contact Joyce at orderscreativegifts@gmail.com

This blog accepts forms of cash advertising, sponsorship, paid insertions or other forms of compensation (henceforth referred to as “advertising”). The compensation received DOES NOT affect the opinions expressed by the blog author. The compensation received may ONLY influence the advertising content.

This blog abides by word of mouth marketing standards. We believe in honesty of relationship, opinion and identity.

Amazon Affiliate Program Participant

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

The views and opinions expressed on this blog are purely the blog owners. If we claim or appear to be experts on a certain topic or product or service area, we will only endorse products or services that we believe, based on our expertise, are worthy of such endorsement. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider.

Creative Gifts to Go LLC is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.

This blog does not contain any content which might present a conflict of interest.

I am not a professional or a financial advisor. These posts are informational opinions only. Please make your own decisions based on personal research.

The content on this website is for informational and educational purposes only and should not be construed as professional financial advice. Should you need such professional advice, consult a licensed financial advisor or tax advisor.

There are paid and affiliate links on this site, which generate a commission for the blog author. There is no obligation on your part to purchase any products advertised on this website.

Personal Information Collected on this Website
No personally-identifiable information is collected on this website from persons that browse our website. The only personally-identifiable information collected on this website is when you place an order through this website.  Your name and email address, gathered in our comment area of the blog portion of the website, where fields are provided so that you can provide your name and email address to leave a comment. We collect this information so that we can respond to the comments or questions that you post.

Anonymous Information Collected on this Website
We record anonymous data. Most of the information that we collect from this website is anonymous information, such as the pages you visit. Other anonymous data we may collect might include the name of your internet service provider, the website that you used to link to our site, the websites that you visit from our site, and your IP address. The data is used for statistical purposes, but you, as the individual user, remain anonymous. We use this anonymous information to help improve the content of this site and to compile aggregate statistics about individuals using our site for internal market research purposes.